RETURNS & REFUNDS FOR ONLINE MERCHANDISE PURCHASES
We do not accept returns unless an item arrives damaged or defective. If your order arrives damaged or defective, please notify us by email (info@strangehighways.com) within 5 business days of its arrival and we will send a replacement (if available) or issue a refund. If applicable, please include a picture of the damaged package / item when emailing.
We do not accept returns or issue refunds for ordering the wrong size or buyers remorse. Please double check your order details before placing an order. If you accidentally order the wrong thing, contact us ASAP and we’ll try to catch it before it goes into production. If we can catch it, great. If the order has already moved into fulfillment (usually within 12 hours), we will not be able to cancel the order. Unfortunately, since most of our items are made on demand, just for you, after you place the order, we are not able to simply re-stock items and sell them to someone else. This is why we do not issue refunds on incorrectly ordered items.