Returns & Refunds
Due the nature of our business (which includes the sale of recorded, used and collectible merchandise) and the increase in music being purchased, ripped and returned, we do not accept returns unless an item arrives damaged or defective. If your order arrives damaged or defective, please notify us by email at firstname.lastname@example.org within 5 business days of its arrival and we will send a replacement (if available) or issue a refund. If applicable, please include a picture of the damaged package / item when emailing.
If your order has not arrived, please email email@example.com to check the status. If an order does not arrive within 10 business days after its tracking number reports it should arrive, we will either send a replacement (if available) or issue a refund.